Privacy Policy

Effective Date: July 5th, 2026

At akvape-au.com, we respect and value the privacy of our customers. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, browse our products, or place an order.

By using our website, you agree to the practices described in this Privacy Policy. We are committed to maintaining transparency and protecting your personal information through responsible data management practices.

1. Information We Collect

When you visit our website or make a purchase, we may collect certain information necessary to provide our services and improve your shopping experience.

The types of information we may collect include:

Personal Information

When you place an order, contact us, or request customer support, we may collect:

• Full name

• Email address

• Shipping address

• Billing information

• Phone number (if provided)

• Order details and purchase history

• Communication records with our customer support team

Website Usage Information

When you browse our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and device information

• Website pages visited

• Time spent on our website

• Cookies and similar technologies

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

We collect and use your information for the following purposes:

• Processing and fulfilling your orders;

• Confirming payment and shipping details;

• Providing customer support and responding to inquiries;

• Sending important updates regarding your orders;

• Improving our website, products, and services;

• Preventing fraudulent transactions and maintaining website security;

• Complying with applicable legal and regulatory requirements.

We only collect information that is necessary for providing our services and operating our business.

3. Payment Information

We work with trusted third-party payment service providers to process payments securely.

Your payment information is handled directly by these payment providers according to their own privacy policies and security standards. We do not store complete payment card details on our website.

4. Shipping and Order Information

To complete your purchase, we may share necessary information with trusted shipping partners, including your name, delivery address, and contact details.

This information is used only for order fulfillment, delivery updates, and related customer service purposes.

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may only share information when necessary with trusted service providers, including:

• Payment processing providers;

• Shipping and delivery partners;

• Website hosting and technical service providers;

• Customer support tools;

• Legal authorities when required by applicable laws.

All third parties are expected to handle customer information responsibly and only use it for the purposes required to provide their services.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences;

• Understand website usage;

• Improve website functionality;

• Provide a smoother shopping experience.

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

These measures include:

• Using secure website connections;

• Working with trusted service providers;

• Limiting access to personal information only to authorized personnel;

• Regularly reviewing our data protection practices.

Although we take appropriate steps to protect your information, no online transmission or storage method can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on applicable laws and regulations, you may have the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate information;

• Request deletion of your personal information where applicable;

• Opt out of promotional communications;

• Ask questions about how your information is processed.

If you would like to exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our website is intended for general consumers and is not designed for children under the applicable legal age requirements.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised effective date. We encourage customers to review this policy periodically.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Owner & Operator:
Guo Yuan

Email:

Business Address:
Room 713, Yubang International Plaza, Tianxin District, Changsha City, Hunan Province, China

Website:
akvape-au.com

We are committed to protecting your privacy and providing a safe, transparent, and trustworthy shopping experience.