Shipping Policy

Effective Date: July 5th, 2026

At akvape-au.com, we are committed to providing a simple, reliable, and transparent shipping experience for customers across Australia.

This Shipping Policy explains our available shipping method, delivery areas, estimated delivery times, shipping fees, and how we handle shipping-related matters.

1. Shipping Coverage

We provide delivery services to customers throughout Australia.

Orders can be shipped to most residential and commercial addresses across Australian states and territories through our standard delivery service.

Please ensure that the shipping address provided during checkout is complete and accurate to avoid unnecessary delays.

2. Shipping Method and Delivery Time

We currently provide one standard shipping option:

Standard Shipping

• Delivery Area: Australia-wide

• Shipping Method: Standard Postal Delivery

• Estimated Delivery Time: 7–10 business days

• Shipping Fee: AUD $15 per order

Delivery times are estimates and may vary depending on factors such as local delivery conditions, public holidays, weather, or other circumstances outside of our control.

3. Order Processing

Orders will be processed after payment confirmation.

Before shipment, we carefully check and securely package each order to ensure products are prepared properly for delivery.

Once your order has been shipped, you will receive relevant delivery information when available.

4. Shipping Address Information

Customers are responsible for providing accurate delivery details during checkout, including:

• Full name

• Complete shipping address

• Postal code

• Contact information

If incorrect or incomplete information is provided, delivery may be delayed. Please contact us as soon as possible if you need to update your shipping details after placing an order.

5. Taxes and Duties

All prices displayed on our website are provided clearly during the purchasing process.

For orders shipped within Australia:

• Applicable taxes and charges are handled according to Australian regulations;

• Customers are not required to pay additional shipping fees after completing checkout unless otherwise stated;

• Any applicable costs shown during checkout will be clearly displayed before payment confirmation.

We aim to provide transparent pricing and avoid unexpected charges during the shopping process.

6. Shipping Delays

Although we work with reliable delivery partners, unexpected delays may occasionally occur due to circumstances beyond our control, including:

• Postal service interruptions;

• Severe weather conditions;

• Public holidays;

• Incorrect address information;

• Other transportation-related delays.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist you with checking the delivery status.

7. Lost or Damaged Packages

We take care to package every order securely before shipment.

If your package is lost during delivery or arrives damaged, please contact our customer support team for assistance.

To help us investigate and resolve the issue efficiently, please provide:

• Order number;

• Details of the problem;

• Photos of damaged products or packaging (if applicable).

We will review your request and provide appropriate assistance based on the specific situation.

8. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Owner & Operator:
Guo Yuan

Email:

Business Address:
Room 713, Yubang International Plaza, Tianxin District, Changsha City, Hunan Province, China

Website:
akvape-au.com

Thank you for choosing akvape-au.com. We appreciate your trust and are committed to providing a reliable and convenient shopping experience for customers throughout Australia.